The following conditions of sale will apply to and bind the customer of Autron Pty Ltd’s product and services.
IMPORTANT NOTICE – PLEASE READ THE FOLLOWING CONDITIONS AND EXCLUSION OF LIABILITY CAREFULLY. THESE CONDITIONS AFFECT YOUR LEGAL RIGHTS!
BY SIGNING THIS CONDITION OR SELECTING THE ‘I AGREE’ CHECKBOX ON THE WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE CONDITIONS OF SALE, UNDERSTAND IT AND AGREE TO BE BOUND BY ITS TERMS & CONDITIONS. YOU AGREE THAT AN AGREEMENT FOR THE SALE AND SUPPLY OF SERVICES IS BEING FORMED BETWEEN YOU, THE CUSTOMER, AND AUTRON VR. IF YOU ARE MAKING A PURCHASE ON BEHALF OF ANOTHER PERSON, YOU AGREE THAT YOU ARE MAKING THE PURCHASE AND ENTERING THIS AGREEMENT AS THEIR AGENT.
AUTRON PTY LTD (ACN 632 397 669), trading as Autron VR (referred to as “Autron VR”, “supplier”, “we” or “us” hereinafter, and the reference shall include employees, directors and agents where applicable) sells tickets and supplies virtual reality simulation services and facilities to you (hereinafter referred to as “customer” or “you”) which involves activities including but not limited to gaming, simulation walk throughs, training exercises, use of motion capture and tracking technology, use of wearable computing technology, use of wireless controllers, use of haptic feedback technology, use of head mounted virtual reality displays, use of free roam untethered virtual reality simulation technology and equipment, recreation and waiting areas, equipment rental and maintenance, use of tracking spaces and the presence of people and objects therein, the surrounding areas and any other associated activities (hereinafter referred to as “simulation activities”) in venue occupied by Autron VR (hereinafter referred to as “Autron VR venue”) subject to the following conditions.
“Facilities” means the facilities provided by Autron VR to the customers for the simulation activities, including tracking spaces, head mounted virtual reality displays, free roam untethered virtual reality simulation technology or any other equipment and technology provided at the Autron VR venue.
By purchasing a ticket, making a booking or by using any of the facilities, the customer agrees to be bound by these conditions.
TERMS OF SERVICE
1. BOOKING CANCELLATION
1.1 We do not provide refund for cancellation of bookings, change of mind or gift vouchers.
1.2 All bookings are non-transferable and only applicable for time and date booked.
1.3 If you wish to cancel or re-schedule your booking, you should contact us at least two weeks before the session date between 9.00am and 5.00pm, Monday to Friday. Bookings can only be cancelled at our discretion and in this case you will receive a credit in your Autron account.
2. LATE ARRIVAL
2.1 Sessions are booked back-to-back so you must arrive on time. We recommend that you arrive at least 10 minutes before your session time to start on the check-in, safety briefing, and suit-up process.
2.2 If you have not booked for the whole session, you will form a team with other Autron VR customers. Due to strict time constraints, we will start the safety briefing session strictly on time. If you arrive after the Game Master starts the suit-up process, you cannot joint this session and there will be no credit or refund in this event.
2.3 If all customers in the session agree, we can wait for the late arrival, but the session will still end at the same time as scheduled which means the session duration will be shorter.
3. SAFETY POLICY
3.1 You must be above the age of 13 to use any of the facilities or conduct any simulation activities.
3.2 Customers under the influence of alcohol or drugs will not be allowed to use any of the facilities or conduct any simulation activities.
3.3 You will need to be able to independently walk around (unassisted) for up to an hour with full use of both hands, or you will not be allowed to use any of the facilities or conduct any simulation activities.
3.4 Customers with vision in one eye are able to use the facilities.
3.5 For safety reasons anyone with the following impairment/medical conditions is not allowed to use any of the facilities or conduct any simulation activities:
(a) epilepsy and similar seizure disorders;
(b) deaf or severe hearing loss;
(c) broken leg or arm;
(d) wheelchair users;
(e) heart condition;
3.6 There will be no refund or credit if you are refused to use the facilities or conduct the simulation activities as a result of you not complying with Autron VR’s safety policies.
4. UNATTENDED CHILDREN
4.1 Customers cannot leave their children unattended at the Autron VR venue. Autron VR and its staff members are not responsible for the safety or care of children.
4.2 If there is no one to supervise your child, Autron VR is entitled to refuse you to enter the game. You will not receive a credit or refund in this event.
5. GIFT VOUCHERS
5.1 E-Gift vouchers are valid for use for twelve (12) months from the date of purchase and cannot be extended beyond this date.
5.2 E-Gift vouchers cannot be replaced if lost, stolen, previously printed and used or damaged.
5.3 E-Gift Vouchers are normally released to the purchaser via email but they can be printed, reprinted or emailed as required.
5.4 E-Gift Voucher codes are unique, for single use only and non-transferable once used.
5.5 E-Gift Vouchers must be redeemed online at www.autronvr.com. Any outstanding balance will be credited to the Autron account of the customer who made the initial booking.
5.6 E-Gift Vouchers cannot be exchanged for cash, sold or used to purchase E-Gift Vouchers.
5.7 E-Gift Vouchers can only be used for standard session and only at the location it has been purchased for.
5.8 Autron VR may vary its policy in relation to gift vouchers any at time in its absolute discretion.
6. EXCLUSION OF LIABILITY
6.1 Autron VR, its employees, directors and agents are not liable to the customer, your dependants or legal representatives for personal injury or death suffered by the customer because the simulation activities were not supplied with due care and skill or were not reasonably fit for their purpose or because of the negligence, breach of contract, statute or statutory duty by Autron VR.
6.2 The customer acknowledges that the simulation activities are dangerous with many inherent risks and hazards and as a consequence assumes and accepts all such risks and hereby waives the right to sue Autron VR for any personal injury or death in any way whatsoever caused by or relating to the customer’s participation in such activities.
6.3 RISK WARNING: The use of the facilities at any Autron VR venue involves a significant risk of customers suffering personal injury including the possibility of infectious diseases (from previous users of the facilities), serious injuries, permanent disability or death. All customers who engage in such simulation activities do so at their own risk.
6.4 WARNING UNDER THE AUSTRALIAN CONSUMER LAW & FAIR TRADING ACT 2012: Under the Australian Consumer Law, several statutory guarantees apply to the supply of certain goods and services. These guarantees mean that the supplier is required to ensure that the recreational services it supplies to you:
(a) are rendered with due care and skill; and
(b) are reasonably fit for any purpose which you, either expressly or by implication, make known to the supplier; and
(c) might reasonably be expected to achieve any result you have made known to the supplier.
6.5 WAIVER OF RIGHT TO SUE: Under section 22 of the Australian Consumer Law & Fair Trading Act 2012, the supplier is entitled to ask you to agree that these statutory guarantees do not apply to you. If you sign this agreement or select the “I agree” checkbox on the website, you will be agreeing that your rights to sue the supplier under the Australian Consumer Law & Fair Trading Act 2012 if you are killed, injured or suffer infectious diseases (from using the facilities) because the services provided were not in accordance with these guarantees, are excluded, restricted or modified in the way set out in this conditions (clauses 1 and 2).
6.6 NOTE: The change to your rights, as set out in this conditions, does not apply if your death or injury is due to gross negligence on the supplier’s part. Gross negligence, in relation to an act or omission, means doing the act or omitting to do an act with reckless disregard, with or without consciousness, for the consequences of the act or omission. See regulation 5 of the Australian Consumer Law & Fair Trading Act 2012 and section 23(3)(b) of the Australian Consumer Law & Fair Trading Act 2012.
6.7 The customer agrees to pay the cost of and authorises Autron VR to take all steps it considers reasonably necessary to protect his/her welfare in the event of personal injury, including the administration of any emergency medical treatment and ambulance transportation.
6.8 If the customer is less than 18 years of age, this waiver must be co-signed by a parent or guardian. Customers of 15 years of age or under must be accompanied by a parent or guardian to use the facilities at any Autron VR venue. Customers between the age of 16 and 17 years do not require parental or guardian supervision but they still must have a signed liability waiver to use the facilities at any Autron VR venue in Australia. In all circumstances listed above, the parent or guardian agrees to be bound by the conditions in the liability waiver on behalf of the minor and the parent or guardian will directly supervise the minor at all times.
6.9 Customers must be in good health and free from any adverse medical conditions. For safety reasons, pregnant women, customers with pre-existing health issues such as epilepsy, heart conditions, fractured or broken limbs, severe hearing loss, infectious diseases or require the use of a wheelchair or other assisted mobility devices are not permitted to use the facilities. Autron VR cannot and does not provide medical advice therefore if in doubt, please seek professional medical advice. By entering this agreement, you warrant that you are in good health and free from any adverse medical conditions or you will otherwise refrain from participating in the simulation activities.
6.10 While in any Autron VR venue you consent to images and video being taken for security or promotional purposes of yourself, your children or of children for whom you are responsible.
6.11 Customers must comply with all signs or other directions of Autron VR and it may suspend or cancel the customer’s and a participant’s access to simulation activities at any Autron VR venue in its absolute discretion for non-compliance with these conditions, or for reckless or careless conduct.
6.12 Customers must not be under the influence of drugs or alcohol as failure to comply may result in Autron VR suspending or cancelling the customer’s access to simulation activities.
6.13 Autron VR will clean the facilities and equipment after them being used by a customer. However, Autron VR cannot guarantee that customers will not obtain infectious diseases from other customers by using the same facilities and equipment. All customers use the facilities and equipment at their own risk and Autron VR will be under no liabilities to the customers in such event.
7. GENERAL PROVISIONS
7.1 Tickets are sold and services and facilities are provided subject to you signing this Condition of Sale. We may refuse you entry into the Autron VR venue or use the facilities if you do not sign this Condition of Sale.
7.2 If you purchase a ticket for the use of the facilities and conduct the simulation activities on behalf of another person, you and that other person both agree that you make that purchase as the authorised agent of that other person so that he/she will be bound by these conditions.
7.3 These conditions shall be governed by and construed firstly in accordance with the laws of the State in which your purchase is made (the courts of which shall have exclusive jurisdiction) and then in accordance with the laws of the Commonwealth of Australia.
7.4 If any of these conditions should be determined to be void, invalid or otherwise unenforceable, such conditions shall be deemed deleted and the remaining Conditions of Sale shall remain and continue to be valid, binding and enforceable.